Privacy Policy

Leicestershire County Council Privacy Policy

General Policy
Our Commitment to Privacy (How we use information about visits to
our website)
Links (about links to other websites)
Your Rights – The Data Protection Act 1998
The Information Commissioner
Notification of Changes to Policy

General Policy

Leicestershire County Council (LCC) respects your privacy. The information that
you provide us with, or that is gathered automatically, helps us to monitor our services and provide
to you the services that you are entitled to as a resident of Leicestershire or visitor to our website.

Our Commitment to Privacy

Is my visit to this web site anonymous?

Yes! Your visit to our site is anonymous (no personal information
about you is recorded or gathered) unless you place an order, fill in a survey or other form requesting

Each time you visit our web site, our system automatically recognises your domain
name, but not your specific e-mail address.

What’s a domain name?

Your e-mail address might look like “”, our system
only recognises “” but not “another”).

If you have provided us with your e-mail, postal address or telephone number
and do not want us to contact you in the future, please write to us at the e-mail or postal
below or call us on 0116 305 8250. We will then ensure that we do not process your contact
information for purposes not connected with your initial enquiry.

Cookies and Traffic Logs

We use cookies on our Website to collect limited personal information. These
cookies are used to assist in the delivery of services to you and for some technical reasons such as
mapping co-ordinates. You can use your browser software to restrict or to refuse to accept these, or
at a later point in time, to remove them. We do not pass on information gathered from these cookies
to any third party without your express consent. Cookies will not be used where the data can be obtained

Online survey of website usage

We conduct an online survey of website usage. This is used
to gauge our service, collect demographic information and other information that we may find useful
to help us improve the service provided by the web site.
The survey method deposits
a cookie on visitors’ computers. The cookie is used to count the total number of unique visitors who
are accessing the website over a particular period of time and to identify web visitors who have already
been offered the survey so that they are not prompted to participate a second time within any three
month period. These surveys are optional and we may share non-personal, aggregated information with
third parties.

What’s a Cookie?

A cookie is small file placed on a user’s computer by a Website, which logs information
about the user and their previous/current visits for the use of the site next time the user makes contact.
More information about cookies can be found in Guidance to the Privacy and Electronic Communications
(EC Directive) Regulations 2003 which can be accessed by going to the Information Commissioner’s website
and following the relevant link.

What are Traffic Logs?

We use traffic logs to identify which pages are being used. This helps us analyse
data about web page traffic and improve our Website in order to tailor it to customer needs. We only
use this information for statistical analysis purposes.


Our website contains links to other sites. Leicestershire County Council is not
responsible for the privacy practices within any of these other sites. We encourage you to be aware
of this when you leave our site and to read the privacy statements on other websites you visit which
collect personally identifiable information. This privacy statement applies solely to information collected
on our website.

Your Rights – The Data Protection Act 1998

Our privacy statement covers Leicestershire County Council and its website.

Under the Data Protection Act 1998, we have a legal duty to protect any personal
information we collect from you. We do not pass on your details to any third party or government department
unless you give us permission to do so or the law requires/permits it.

Leicestershire County Council is committed to respecting your privacy. We have
structured our website so that, in general, you can visit it without identifying yourself or revealing
any personal information. Once you choose to provide us with any information by which you can be identified,
then you can be assured that it will only be used for the purpose for which it was originally collected
or compatible purposes.

Please be advised that any information, unless stated otherwise, will be sent
to us via the open internet and is therefore not secure during transmission to us. This is because your
information may pass from your contact pc to an internet service provider and then via other providers
to Leicestershire County Council, much in the same way as most e-mail correspondence.

The Information Commissioner

The Information Commissioner enforces and oversees the Data Protection Act 1998
and the Freedom of Information Act 2000.

We have to notify the Information Commissioner of the types of personal data
we process and for what purpose we use it for and whom we share it with. You can see what is recorded
on our Data Protection Notification entry if you search for Leicestershire County Council on the Information
Commissioner’s Web Site notification number Z5653111

The Data Protection Act 1998 provides you with rights in relation to the personal
data we may hold about you, namely;
  • be provided with a copy of your personal data that we process and information
    concerning the processing.
  • prevent processing likely to cause damage or distress.
  • prevent processing for the purposes of direct marketing.
  • rights in relation to automated decision taking.
  • take action for compensation from the Council if damage results from any breach of the
    Act by the Council.
  • take action to rectify, block, erase or destroy inaccurate data.
regard to your rights to be provided with a copy of your personal data, you are entitled to this within
40 days of making the request, providing the request is in writing.
Requests must contain the information required to satisfy the Council as to the
identity of the person making the request (we may require proof of your identity).
Requests must contain the information required to enable the Council to locate the
information which is being sort. We will assist you where possible
We may charge up to £10 for this data. Further information about the Data Protection
Act can be obtained from:
Information Commissioner,
Wycliffe House,
Telephone: 01625 545 700
Fax: 01625 524 510